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Learn how to use the FeedbackFruits Group Member Evaluation tool in Canvas.
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In this example, we are creating student groups to be used in the FeedbackFruits Group Member Evaluation tool.
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What are the most important things your users need to know about a particular tools? This session will cover how Learn@UW-Madison has implemented "overview documents" to guide users through…
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Student employee for the Help Desk KnowledgeBase, Noah Fairchild, will discuss his analysis of over 26,000 failed searches from the last year. Noah used a combination of manual analysis, Java code,…
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The conclusion to the 2021 KnowledgeBase (KB) user group meeting. Note: The captions and transcript are being improved.
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This presentation by DoIT Help Desk Knowledge Manager, Dana Gerber-Margie, shares lessons learned and takeaways from administering the largest KB on campus, providing documentation for campus and…
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North Dakota State University in Fargo sought out to rebuild its website using a service catalog model to organize content. It has used both its CMS environment and the KB environment to host all web…
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This training will cover the essential steps to creating inclusive and accessible content, including writing, formatting, and working with multimedia. This training will include a hands-on…
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The KB team will review the feature requests from the “Submitting Feature Requests” session, and work with the attendees to rank the items in priority order. The KB team will review…
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Learn how to export, analyze, and make more informed decisions from your knowledge base data to provide your users better experiences. We’ll focus on Page Views and Search Log data to answer…
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Weizhong will share the pros, cons, and strategies for combining semantic and natural language processing (nlp) search. Live presentation with Q&A session. Note: The captions and transcript are…
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Weizhong will demonstrate the features and discuss the intended strategy for testing and rolling out the new editor. Live presentation with Q&A session. Note: The captions and transcript are…
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One of the most important aspects of administrating a KnowledgeBase site is ensuring that your users can quickly and effectively find the information they need. We’ll talk about consistent…
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About a year ago the University of Illinois set out to redesign their KB environment. Please join me as I talk about a high-level view of our process, our team, the tools we used to make things go…
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Brainstorm feature requests with other participants and submit those requests to the KB team. Live presentation with Q&A session. Note: The captions and transcript are being improved.
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Maya Knotts, student employee for the UW Help Desk KnowledgeBase, and Dana Gerber-Margie, Help Desk Knowledge Manager, will discuss our 2021 data analytics projects, goals, and process. This…
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