Guiding Users to Your Content

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One of the most important aspects of administrating a KnowledgeBase site is ensuring that your users can quickly and effectively find the information they need. We’ll talk about consistent formatting practices, organizing your information, and how to optimize search-ability within the KB. Live presentation with Q&A session.

Note: The captions and transcript are being improved.

TIMELINE

0:10 Introduction

1:00 Presentation Outline

1:28 Home Page

9:00 Searching

15:02 Questions Part 1

25:25 Content

32:25 Data and Feedback

38:00 Questions Part 2

39:48 Closing

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Guiding Users to Your Content

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