What are the most important things your users need to know about a particular tools? This session will cover how Learn@UW-Madison has implemented "overview documents" to guide users through the documents available in their Knowledgebase.
These overview documents include core information about the tool, frequently asked questions, and support resources. Content is organized into panels users can expand or collapse as needed; using the KB Team's Collapsible Panels feature. Overview documents can be viewed as standalone documents, or at the top of your Topics page; showing crucial information with all documents in the topic listed underneath. You can also link to overview documents from your site homepage; allowing users to find these resources under a clearly-labeled module. Live presentation with Q&A session.
Note: The captions and transcript are being improved.