Search for tag: "knowledgebase"
(Updated) KB Overview DocumentsWhat are the most important things your users…
From Sergio Elahi
September 7th, 2021
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Failed Searches AnalysisStudent employee for the Help Desk KnowledgeBase,…
From G-DOIT-AIS-KnowledgeBase
August 4th, 2021
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Takeaways and TemplatesThis presentation by DoIT Help Desk Knowledge…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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NDSU: Content Organization with a Service Catalog ModelNorth Dakota State University in Fargo sought out…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Creating Accessible ContentThis training will cover the essential steps to…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Review Feature Requests and Future Sprint DiscussionThe KB team will review the feature requests from…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Using your KB Data to Deliver Better ExperiencesLearn how to export, analyze, and make more…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Future Improvements to the KnowledgeBase Search FunctionalityWeizhong will share the pros, cons, and…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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A Demonstration of the New KB Editor and Its' FeaturesWeizhong will demonstrate the features and…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Guiding Users to Your ContentOne of the most important aspects of…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Predicting Time-Bound User Needs Using Google Analytics DataLearn how to determine what content is…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Answers: the University of Illinois KB RedesignAbout a year ago the University of Illinois set…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Submitting Feature RequestsBrainstorm feature requests with other…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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How to Measure Your KB’s SuccessMaya Knotts, student employee for the UW Help…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Understanding the KB Feature Request ProcessLearn how to submit feature requests to the KB…
From G-DOIT-AIS-KnowledgeBase
August 3rd, 2021
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Welcome to the 2021 KnowledgeBase (KB) User Group MeetingThe KB team will provide a quick overview of the…
From G-DOIT-AIS-KnowledgeBase
July 30th, 2021
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