Search for tag: "knowledgebase"

(Updated) KB Overview Documents

What are the most important things your users…

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Failed Searches Analysis

Student employee for the Help Desk KnowledgeBase,…

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Takeaways and Templates

This presentation by DoIT Help Desk Knowledge…

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NDSU: Content Organization with a Service Catalog Model

North Dakota State University in Fargo sought out…

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Creating Accessible Content

This training will cover the essential steps to…

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Review Feature Requests and Future Sprint Discussion

The KB team will review the feature requests from…

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Using your KB Data to Deliver Better Experiences

Learn how to export, analyze, and make more…

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Future Improvements to the KnowledgeBase Search Functionality

Weizhong will share the pros, cons, and…

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A Demonstration of the New KB Editor and Its' Features

Weizhong will demonstrate the features and…

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Guiding Users to Your Content

One of the most important aspects of…

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Predicting Time-Bound User Needs Using Google Analytics Data

Learn how to determine what content is…

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Answers: the University of Illinois KB Redesign

About a year ago the University of Illinois set…

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Submitting Feature Requests

Brainstorm feature requests with other…

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How to Measure Your KB’s Success

Maya Knotts, student employee for the UW Help…

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Understanding the KB Feature Request Process

Learn how to submit feature requests to the KB…

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Welcome to the 2021 KnowledgeBase (KB) User Group Meeting

The KB team will provide a quick overview of the…

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