Search for tag: "knowledgebase"

16 Media

(Updated) KB Overview Documents duration 20 minutes 29 seconds (Updated) KB Overview Documents (Updated) KB Overview Documents	(Updated) KB Overview Documents What are the most important things your users need to know about a particular tools? This session will cover how Learn@UW-Madison has implemented "overview documents" to guide users through… knowledgebase +2 More From Sergio Elahi 0 likes 5 plays 0 Usage Rights None (All Rights Reserved)
Failed Searches Analysis duration 29 minutes 16 seconds Failed Searches Analysis Failed Searches Analysis	Failed Searches Analysis Student employee for the Help Desk KnowledgeBase, Noah Fairchild, will discuss his analysis of over 26,000 failed searches from the last year. Noah used a combination of manual analysis, Java code,… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 11 plays 0 Usage Rights None (All Rights Reserved)
Takeaways and Templates duration 54 minutes 37 seconds Takeaways and Templates Takeaways and Templates	Takeaways and Templates This presentation by DoIT Help Desk Knowledge Manager, Dana Gerber-Margie, shares lessons learned and takeaways from administering the largest KB on campus, providing documentation for campus and… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 19 plays Usage Rights None (All Rights Reserved)
NDSU: Content Organization with a Service Catalog… duration 33 minutes 39 seconds NDSU: Content Organization with a Service Catalog… NDSU: Content Organization with a Service Catalog Model	NDSU: Content Organization with a Service Catalog Model North Dakota State University in Fargo sought out to rebuild its website using a service catalog model to organize content. It has used both its CMS environment and the KB environment to host all web… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 10 plays Usage Rights None (All Rights Reserved)
Creating Accessible Content duration 53 minutes 2 seconds Creating Accessible Content Creating Accessible Content	Creating Accessible Content This training will cover the essential steps to creating inclusive and accessible content, including writing, formatting, and working with multimedia. This training will include a hands-on… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 43 plays 0 Usage Rights None (All Rights Reserved)
Review Feature Requests and Future Sprint… duration 40 minutes 55 seconds Review Feature Requests and Future Sprint… Review Feature Requests and Future Sprint Discussion	Review Feature Requests and Future Sprint Discussion The KB team will review the feature requests from the “Submitting Feature Requests” session, and work with the attendees to rank the items in priority order. The KB team will review… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 3 plays 0 Usage Rights None (All Rights Reserved)
Using your KB Data to Deliver Better Experiences duration 44 minutes 7 seconds Using your KB Data to Deliver Better Experiences Using your KB Data to Deliver Better Experiences	Using your KB Data to Deliver Better Experiences Learn how to export, analyze, and make more informed decisions from your knowledge base data to provide your users better experiences. We’ll focus on Page Views and Search Log data to answer… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 11 plays Usage Rights None (All Rights Reserved)
Future Improvements to the KnowledgeBase Search… duration 45 minutes 20 seconds Future Improvements to the KnowledgeBase Search… Future Improvements to the KnowledgeBase Search Functionality	Future Improvements to the KnowledgeBase Search Functionality Weizhong will share the pros, cons, and strategies for combining semantic and natural language processing (nlp) search. Live presentation with Q&A session. Note: The captions and transcript are… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 8 plays Usage Rights None (All Rights Reserved)
A Demonstration of the New KB Editor and… duration 39 minutes 35 seconds A Demonstration of the New KB Editor and… A Demonstration of the New KB Editor and Its' Features	A Demonstration of the New KB Editor and Its' Features Weizhong will demonstrate the features and discuss the intended strategy for testing and rolling out the new editor. Live presentation with Q&A session. Note: The captions and transcript are… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 12 plays Usage Rights None (All Rights Reserved)
Guiding Users to Your Content duration 40 minutes 9 seconds Guiding Users to Your Content Guiding Users to Your Content	Guiding Users to Your Content One of the most important aspects of administrating a KnowledgeBase site is ensuring that your users can quickly and effectively find the information they need. We’ll talk about consistent… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 18 plays Usage Rights None (All Rights Reserved)
Predicting Time-Bound User Needs Using Google… duration 43 minutes 35 seconds Predicting Time-Bound User Needs Using Google… Predicting Time-Bound User Needs Using Google Analytics Data	Predicting Time-Bound User Needs Using Google Analytics Data Learn how to determine what content is significant to your users during the various periods of your campus’ academic calendar. Attendees will learn techniques to consolidate meaningful Google… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 6 plays Usage Rights None (All Rights Reserved)
Answers: the University of Illinois KB Redesign duration 24 minutes 0 seconds Answers: the University of Illinois KB Redesign Answers: the University of Illinois KB Redesign	Answers: the University of Illinois KB Redesign About a year ago the University of Illinois set out to redesign their KB environment. Please join me as I talk about a high-level view of our process, our team, the tools we used to make things go… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 13 plays Usage Rights None (All Rights Reserved)
Submitting Feature Requests duration 42 minutes 28 seconds Submitting Feature Requests Submitting Feature Requests	Submitting Feature Requests Brainstorm feature requests with other participants and submit those requests to the KB team. Live presentation with Q&A session. Note: The captions and transcript are being improved. knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 11 plays Usage Rights None (All Rights Reserved)
How to Measure Your KB’s Success duration 39 minutes 28 seconds How to Measure Your KB’s Success How to Measure Your KB’s Success	How to Measure Your KB’s Success Maya Knotts, student employee for the UW Help Desk KnowledgeBase, and Dana Gerber-Margie, Help Desk Knowledge Manager, will discuss our 2021 data analytics projects, goals, and process. This… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 21 plays Usage Rights None (All Rights Reserved)
Understanding the KB Feature Request Process duration 19 minutes 21 seconds Understanding the KB Feature Request Process Understanding the KB Feature Request Process	Understanding the KB Feature Request Process Learn how to submit feature requests to the KB team, how the team manages feature requests, and which features are currently on the roadmap. Live presentation with Q&A session. Note: The… knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 7 plays Usage Rights None (All Rights Reserved)
Welcome to the 2021 KnowledgeBase (KB) User Group… duration 26 minutes 10 seconds Welcome to the 2021 KnowledgeBase (KB) User Group… Welcome to the 2021 KnowledgeBase (KB) User Group Meeting	Welcome to the 2021 KnowledgeBase (KB) User Group Meeting The KB team will provide a quick overview of the events for this week, how to join them, and methods for connecting with others in the KB user community. Live presentation with Q&A session. … knowledgebase +2 More From G-DOIT-AIS-KnowledgeBase 0 likes 14 plays Usage Rights None (All Rights Reserved)