Maya Knotts, student employee for the UW Help Desk KnowledgeBase, and Dana Gerber-Margie, Help Desk Knowledge Manager, will discuss our 2021 data analytics projects, goals, and process. This presentation will provide tips and insights on how use Tableau, Google Analytics, and the KB existing statistics to determine the effectiveness of Tier 0/Self-Service support. Live presentation with Q&A session.
Note: The captions and transcript are being improved.