Student employee for the Help Desk KnowledgeBase, Noah Fairchild, will discuss his analysis of over 26,000 failed searches from the last year. Noah used a combination of manual analysis, Java code, Excel functions, and more to understand how users search and navigate through the KB. He will cover his goals, processes, and eventual conclusions, along with the actions taken and planned to reduce the volume of future failed searches. Live presentation with Q&A session.

Note: The captions and transcript are being improved.