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Guiding Users to Your Content

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

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Welcome to the 2021 KnowledgeBase (KB) User Group…

14 | duration 26 minutes 10 seconds

Welcome to the 2021 KnowledgeBase (KB) User Group…

Welcome to the 2021 KnowledgeBase (KB) User Group Meeting

From G-DOIT-AIS-KnowledgeBase July 30th, 2021

Understanding the KB Feature Request Process

7 | duration 19 minutes 21 seconds

Understanding the KB Feature Request Process

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

How to Measure Your KB’s Success

21 | duration 39 minutes 28 seconds

How to Measure Your KB’s Success

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Submitting Feature Requests

11 | duration 42 minutes 28 seconds

Submitting Feature Requests

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Answers: the University of Illinois KB Redesign

13 | duration 24 minutes 0 seconds

Answers: the University of Illinois KB Redesign

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

A Demonstration of the New KB Editor and…

12 | duration 39 minutes 35 seconds

A Demonstration of the New KB Editor and…

A Demonstration of the New KB Editor and Its' Features

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Future Improvements to the KnowledgeBase Search…

8 | duration 45 minutes 20 seconds

Future Improvements to the KnowledgeBase Search…

Future Improvements to the KnowledgeBase Search Functionality

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Using your KB Data to Deliver Better Experiences

11 | duration 44 minutes 7 seconds

Using your KB Data to Deliver Better Experiences

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Review Feature Requests and Future Sprint…

3 | duration 40 minutes 55 seconds

Review Feature Requests and Future Sprint…

Review Feature Requests and Future Sprint Discussion

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Creating Accessible Content

43 | duration 53 minutes 2 seconds

Creating Accessible Content

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

One of the most important aspects of administrating a KnowledgeBase site is ensuring that your users can quickly and effectively find the information they need. We’ll talk about consistent formatting practices, organizing your information, and how to optimize search-ability within the KB. Live presentation with Q&A session.

Note: The captions and transcript are being improved.

TIMELINE

0:10 Introduction

1:00 Presentation Outline

1:28 Home Page

9:00 Searching

15:02 Questions Part 1

25:25 Content

32:25 Data and Feedback

38:00 Questions Part 2

39:48 Closing

Tags: knowledgebaseuser group meeting2021

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