A good support document is clear, helpful, and easy to navigate. Whether it's a knowledge base article, how-to guide, or troubleshooting page, it should empower the reader to solve a problem or understand a concept without needing further assistance. This session will try to cover some general tips on creating good content for your audiences, and how to further engage them to learn more.
Format / Presenter(s): Demonstration / presentation; led by Matt Goins (KB Trainer & Support Specialist)