Recordings from the UW KnowledgeBase team, including Advisory Group Meetings, the annual KB User Group Meeting, and other related presentations.
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A broad introduction to using the UW-Madison KnowledgeBase, including some tips about Settings, Users, content management, access, and content creation.
The Basics of the KnowledgeBase
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This session covers a general overview of the benefits of maintaining both a website and KnowledgeBase for your audiences. It answers what content should ideally live…
Websites and KBs - Why Not Both?
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Join Leah Bowers and Daniella Peters from UW-Madison's Center for User Experience as they discuss how the fundamentals of digital accessibility can be applied…
Creating Accessible PDFs and Documents
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Did you know we have a fresh new layout available for KB partner institution sites? In this session, we'll show you how your live sites can be updated with a…
Hit Refresh on Your KB Layout
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Join Caitlin Tefft and Lisa Burley from L&S IT Support as they discuss the process undertook to review and consolidate two group spaces into a single effort.
The Art of Consolidation
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Have you ever wondered exactly what happens behind the scenes when a user types a query into the KnowledgeBase search bar, or why certain documents rank higher than…
From Search Query to Best Match
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The KnowledgeBase is a highly valuable public and institutional resource — making it a prime target for aggressive web scrapers, rogue AI training agents, and…
Shielding the KB: Application Security in the Age…
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Dana Gerber-Margie has been the DoIT Help Desk KnowledgeBase (KB) Documentation Lead for 4 years, and over this time has witnessed many of the same common digital…
Simple Accessibility Wins in the KnowledgeBase
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Demo of Google AI Agent GEM built to help update KB handling docs for the Help Desk
Show and Tell: Using an AI Agent
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This presentation tells the story of a group that was hesitant to transition to a KB —and how a user-centered approach transformed that resistance into…
From Groans to Growth
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The KB team will provide a quick overview of the events for this week, how to join them, and methods for connecting with others in the KB user community. Join us to…
Welcome to the 2026 KB User Group Meeting
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Watch the recording of our April KB Advisory Group Meeting here. You can find our written agenda in the KB Admin Tools under Home > Meeting Minutes.
KB Advisory Meeting - April 2026
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Watch the recording of our March KB Advisory Group Meeting here. You can find our written agenda in the KB Admin Tools under Home > Meeting Minutes.
KB Advisory Meeting - March 2026
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Watch the recording of our February KB Advisory Group Meeting here. You can find our written agenda in the KB Admin Tools under Home > Meeting Minutes.
KB Advisory Meeting - February 2026
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Watch the recording of our January KB Advisory Group Meeting here. You can find our written agenda in the KB Admin Tools under Home > Meeting Minutes.
KB Advisory Meeting - January 2026
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