Recordings from the UW KnowledgeBase team, including Advisory Group Meetings, the annual KB User Group Meeting, and other related presentations.
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Did you know that we're redesigning the KB's document editing screen? We've been listening to your feedback and conducting user research over the…
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Whether you're an experienced hand or a newly-minted KnowledgeBase editor, it never hurts to understand what some of the basic needs of article design to attend…
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Learn how the DoIT Help Desk integrated their KnowledgeBase with their IT Service Management tool to implement Knowledge Centered Service (KCS) into their support…
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Join us and explore the future of KB website customization! This session is particularly beneficial for KB Administrators responsible for institutional branding and…
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Let's write some "gouda" technical documentation! In this interactive workshop, we'll take confusing, jargon-filled instructions for a fictional…
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Due to UW-Madison DoIT retiring the Confluence wiki service, the DoIT Departmental Support group chose to move their documentation from the Wiki to the KB. This…
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How familiar are you with the UW-Madison Digital Accessibility Policy? In this session, we'll discuss how changes to the policy timeline make it more important…
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Learn about the effort within the Gies Teaching & Learning unit to drive adoption of the KB among their users. A follow up from last year, we'll learn about…
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Want to dip your toe into the KB's semantic search before diving in on your own site? In this interactive session, we'll perform live testing of the new…
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The KB search is entering a new era! Come learn more about how the new semantic search engine works, as well as ways to optimize your content to maximize…
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The KB team will provide a quick overview of the events for this week, how to join them, and methods for connecting with others in the KB user community. This will…
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Meeting Minutes and Agendas
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Meeting Minutes and Agendas