Something went wrong

An error occurred, please try again later.

Takeaways and Templates

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

views comments You unliked the media.

Welcome to the 2021 KnowledgeBase (KB) User Group…

14 | duration 26 minutes 10 seconds

Welcome to the 2021 KnowledgeBase (KB) User Group…

Welcome to the 2021 KnowledgeBase (KB) User Group Meeting

From G-DOIT-AIS-KnowledgeBase July 30th, 2021

Understanding the KB Feature Request Process

7 | duration 19 minutes 21 seconds

Understanding the KB Feature Request Process

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

How to Measure Your KB’s Success

21 | duration 39 minutes 28 seconds

How to Measure Your KB’s Success

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Submitting Feature Requests

11 | duration 42 minutes 28 seconds

Submitting Feature Requests

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Answers: the University of Illinois KB Redesign

13 | duration 24 minutes 0 seconds

Answers: the University of Illinois KB Redesign

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Guiding Users to Your Content

18 | duration 40 minutes 9 seconds

Guiding Users to Your Content

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

A Demonstration of the New KB Editor and…

12 | duration 39 minutes 35 seconds

A Demonstration of the New KB Editor and…

A Demonstration of the New KB Editor and Its' Features

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Future Improvements to the KnowledgeBase Search…

8 | duration 45 minutes 20 seconds

Future Improvements to the KnowledgeBase Search…

Future Improvements to the KnowledgeBase Search Functionality

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Using your KB Data to Deliver Better Experiences

11 | duration 44 minutes 7 seconds

Using your KB Data to Deliver Better Experiences

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Review Feature Requests and Future Sprint…

3 | duration 40 minutes 55 seconds

Review Feature Requests and Future Sprint…

Review Feature Requests and Future Sprint Discussion

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

This presentation by DoIT Help Desk Knowledge Manager, Dana Gerber-Margie, shares lessons learned and takeaways from administering the largest KB on campus, providing documentation for campus and Help Desk agents alike. She will share templates created for large project documentation reviews, a content guide complete with best practices, and a document review checklist. Live presentation with Q&A session.

Note: The captions and transcript are being improved.

Tags: knowledgebaseuser group meeting2021

Looking for more...

Takeaways and Templates

Related Media