KB Overview Documents
These overview documents include core information about the tool, frequently asked questions, and support resources. Content is organized into panels users can expand or collapse as needed; using the KB Team's Collapsible Panels feature. Overview documents can be viewed as standalone documents, or at the top of your Topics page; showing crucial information with all documents in the topic listed underneath. You can also link to overview documents from your site homepage; allowing users to find these resources under a clearly-labeled module. Live presentation with Q&A session.
Note: The captions and transcript are being improved.