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KB Overview Documents

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

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Welcome to the 2021 KnowledgeBase (KB) User Group…

14 | duration 26 minutes 10 seconds

Welcome to the 2021 KnowledgeBase (KB) User Group…

Welcome to the 2021 KnowledgeBase (KB) User Group Meeting

From G-DOIT-AIS-KnowledgeBase July 30th, 2021

Understanding the KB Feature Request Process

7 | duration 19 minutes 21 seconds

Understanding the KB Feature Request Process

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

How to Measure Your KB’s Success

21 | duration 39 minutes 28 seconds

How to Measure Your KB’s Success

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Submitting Feature Requests

11 | duration 42 minutes 28 seconds

Submitting Feature Requests

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Answers: the University of Illinois KB Redesign

13 | duration 24 minutes 0 seconds

Answers: the University of Illinois KB Redesign

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Guiding Users to Your Content

18 | duration 40 minutes 9 seconds

Guiding Users to Your Content

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

A Demonstration of the New KB Editor and…

12 | duration 39 minutes 35 seconds

A Demonstration of the New KB Editor and…

A Demonstration of the New KB Editor and Its' Features

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Future Improvements to the KnowledgeBase Search…

8 | duration 45 minutes 20 seconds

Future Improvements to the KnowledgeBase Search…

Future Improvements to the KnowledgeBase Search Functionality

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Using your KB Data to Deliver Better Experiences

11 | duration 44 minutes 7 seconds

Using your KB Data to Deliver Better Experiences

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

Review Feature Requests and Future Sprint…

3 | duration 40 minutes 55 seconds

Review Feature Requests and Future Sprint…

Review Feature Requests and Future Sprint Discussion

From G-DOIT-AIS-KnowledgeBase August 3rd, 2021

What are the most important things your users need to know about a particular tools? This session will cover how Learn@UW-Madison has implemented "overview documents" to guide users through the documents available in their Knowledgebase.

These overview documents include core information about the tool, frequently asked questions, and support resources. Content is organized into panels users can expand or collapse as needed; using the KB Team's Collapsible Panels feature. Overview documents can be viewed as standalone documents, or at the top of your Topics page; showing crucial information with all documents in the topic listed underneath. You can also link to overview documents from your site homepage; allowing users to find these resources under a clearly-labeled module. Live presentation with Q&A session.

Note: The captions and transcript are being improved.

Tags: knowledgebaseuser group meeting2021

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