Rapido letters can be heavily customized within Alma to meet local needs but come with a steep learning curve. With the April 2026 deadline for Accessibility approaching, right now might be a good time to review and update your letters. This presentation will be in two parts. The first part will focus on general customizations made to staff-facing letters, while the second part will focus on accessibility improvements made to patron-facing letters. Examples of staff-facing customizations will include increasing readability (specifying who the item is for, highlighting key information, and formatting addresses), and manipulating library logos, headers, and footers. Examples of patron-facing customizations will include style changes, updated templates, and instructions for how to make the letter fit your library while all passing ADA guidelines.