Implementing Knowledge Centered Service (KCS) and Linking Documents to Incidents

From G-DOIT-AIS-KnowledgeBase August 2nd, 2024

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Learn how the DoIT Help Desk integrated their KnowledgeBase with their IT Service Management tool to implement Knowledge Centered Service (KCS) into their support process. We’ll explore the technical integration via the KB’s API, the structure of Knowledge expressed in our ITSM tool, and the KCS methodology as applied to the Help Desk.

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Implementing Knowledge Centered Service (KCS) and Linking Documents to Incidents

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