The poster presents a visual representation of the project undertaken at the Minnesota Braille and Talking Book Library (MBTBL) in Faribault, Minnesota to create a resource for patrons in the form of Frequently Asked Questions (FAQ) contents based on patron issues with the Braille and Audio Reading Download (BARD) service and associated tools (BARD Express and BARD Mobile). The poster includes demographic information about MBTBL patrons, and outlines the project plan, resource creation and revision strategy, and process flow.

Currently, initial drafts for 17 contents created based on areas identified as being in need of resources, and the draft of the new MBTBL website are under internal review. After final drafts have been created, all of the resources will be sent to the Minnesota Department of Education (MDE) Communications Division for final approval before being posted to the MBTBL website.